September 27, 2013
Bobby I know that you are like me and you get plenty of complaints come across your desk. I wanted to tell you how pleased I am with YOUR company. Obviously Ryan takes great care of us but every person we have dealt with has been great. We had a sub strongly refer us to a competitor for a relatively small job he was doing. Sometimes you have to see the other guys to appreciate what you have. Thanks and make it great day.
President, PWMC nmls 408562
September 11, 2013
Thank you for your generosity and involvement in the restoration and opening of the Allison House at the Buddy Holly Center. Buddy Holly and The Crickets’ contribution to our culture and to rock and roll history is monumental, and this historic home is a wonderful addition to the superb artifacts already on display inside the Center. Early rock and roll dreams were truly realized in this home, and old and new visitors will be delighted with this newest part of the Center.
The involvement and contributions of so many individuals like you makes this endeavor a special project. Lubbock has a rich history and heritage, and projects such as this that preserve and share our unique culture are truly worthwhile.
Thank you again for your generosity and involvement. If I can ever be helpful to you in the future, I hope you will let me know.
City Council Member, District 3
Dear Billie Creek,
We are in our new home and I walk around everyday thinking how beautiful it all turned out. Ok, so I’m not always thinking it, sometimes I’m saying it aloud repeatedly. I just can’t believe that after meeting with you once, you helped us choose the most perfect paint colors, tile, and carpet. When I met with you, I had no idea what I wanted or liked, but I told you what I didn’t like and showed you what I had, and you worked with that. Throughout the building process, I knew I could rest easy because I had confidence that everything would come together well.
I’m so amazed that after visiting with my husband and me for a short amount of time and looking at samples we brought, you were able to “get” our style and then supercharge it a million times. It’s so funny, I probably never would’ve chosen some of the things you suggested to us, but now that it’s done, it’s exactly the way we wanted it. We feel right at home in our new house and wouldn’t change a thing.
I want to thank you for helping us through this process. I’ve heard choosing colors, tiles and floor covering can be a nightmare, but you took that task and made it enjoyable, productive and successful. You have a gift of reading people and guiding them toward their dream home. I hope you’re ready for more business, because I’ve referred you to many friends. I’ll think of you often as I enjoy living in my beautiful dream home. You helped make my dreams come true.
Thank you for everything,
Pam and Quinton K.
I just wanted to let you know that I love, love, love my new flooring. It is awesome!!! I just wish now that the rest of my wood looked as beautiful as the floor does. :0)
Both of the guys who installed my flooring were so very nice! I didn't get to meet the man who put in the quarter round, but he did do an excellent job. My parents were here all the time and they both spoke very highly of both "crews". They are planning to do some new flooring now, so I will give them your name.
Yates Flooring Center
Reviewed by Laura | June 18, 2012
I just wanted to send an e-mail to let you know how impressed I was with the service I received from Scarlett Seitz. She helped us pick out our flooring and tile for our new home when we were building a few months ago, and I had a wonderful experience working with her. She also helped us with replacing our flooring in two rental houses we owned. She has a great eye for design and was really good about working within our budget. We love our flooring and tilework and are very appreciative to have worked with someone so knowledgeable, friendly, and helpful. Thank you for such a wonderful experience.
Yates Flooring Center
Reviewed by Lucia & Kevin | July 28, 2011
Kevin and I can’t thank you enough for the wonderful job you did for us. We appreciate all the help you gave us in our new home building project. The travertine tile flooring you selected for us makes the house what it is – and such a great price! The hardwood floors are incredible and we couldn’t be happier with the carpeting. I think the flooring cost is one of the few that came in under budget.
We can’t count the number of times we came into the store to talk with you and have you help us with our selections. We appreciate all of your time and patience. We are so glad to have you help us with our area rugs and hopefully our next house project. You don’t know how happy we were to be able to work with someone who could help us get the look and feel we wanted to your house.
Thank you so much,
Lucia & Kevin
Yates Flooring Center
Reviewed by C.G. & Joyce Evans | May 24, 2011
We want to thank Yates Flooring for the laying of new tile in our home.
In particular, we want to compliment Laramie Keith for his good work in helping us to pick the right flooring and for his patience and friendly help in selecting our flooring.
The Installer was great. We would highly recommend Carlos Orihuela (installer) for his excellent work. He was very cooperative in working with us while taking up with carpet and installing the tile. He tried to minimize the upsetting of our daily routine.
Again, you are fortunate to have such good, professional people working for you.
C.G. & Joyce Evans
My wife and I are very grateful for the help, guidance, direction, and insight that Billie has provided to us. As our new home nearing completion, my wife and I become more excited each day! We are seeing that this home is becoming a true reflection of us, thanks to Billie's attention to detail in getting to know us. Yates, thank you for Billie…and Billie, thank you for making this new house our dream home come true.
We recently purchased tile from you and had it installed by you. We just could not be happier with the outcome. The tile is beautiful and the experience was a good one. Our sales rep was Whitney May. She did such an excellent job in taking care of us. We cannot say enough about Whitney and her professionalism. She helped us so much with those “Hard Decisions.” Even though she conducted herself in such a professional way, we almost felot like we were being taken care of by family. We just felt so comfortable with her and knew that she would do whatever it took to make sure we were satisfied.
We looked at Yates and another local company. There was no comparison between the two. From the moment we walked in the front door, we knew that your company was not only in the flooring business but, customer service was top priority.
The project crew was led by Robert Garcia. It is very evident that those gentlemen are superior at their craft. We were just amazed at the outcome. They were courteous, respectful, clean (which we really appreciated) and professional.
In closing, we would just like to say a big thank you for everything and we will be coming back to your establishment for future flooring needs.
Mike & Barbara Stephens
I just wanted to let you know how much I appreciated the help of one of your
employees- Danny Draper! I came in a few weeks ago and bought carpet knowing there was not to have it installed the week I needed it.
He went above and beyond to help me find an installer and he doesn't know me at all. I think we don't hear enough from customers about how well our employees represent our companies and I wanted you to know how well I was taken care of!!
Thanks so much!
July 22, 2010
Dear Mr. Yates:
Recently we purchased new carpet for our entire house from your
company. Through the fault of no one there, it started off a little scary when the carpet was late in arriving at your store, but we are pleased with the results. We want you to know that Scott lsbell was great to work with and has gone out of his way to be very helpful to us.
The men who laid the carpet, Eladio DeLeon and Allen, were
proficient workers. They were careful and it was pleasant to have them working in our home.
We will be proud to recommend Yates Flooring to others.
Jim and Darlene Northcutt
June 7, 2010
To Whom It May Concern:
This letter is to let you know how pleased I am with the work that was done at my home
by Yates Flooring. Your installation team of Jose and Alan were prompt, polite, and
professional. What more could a customer ask for! From the very start of selecting the
carpet at the store with Whitney May to the final installation, there was such a confidence
within each person's responsibility that the entire process was a delight. Peace of mind -
now that's priceless!
I have used Yates before and was quite satisfied then as well. I will use them again
when I get the opportunity, I recommend Yates Flooring to others.
Thank you again for a job done very well.
Time has really gotten away from me, I was going to give you the enclosed gift when you came out to my house, then I was going to drop it by the store. I have decided I better mail it before you forget who I am.
Enclosed is a small gift I saw while in Fort Worth and I immediately thought of you.
We love everything! And so does everyone who has seen our house. I love my laundry room and most people say that it is their favorite because of the floor and that it is “so me”. At night Darrell and I like to turn on the vent-a-hood light in the kitchen and enjoy your beautiful design. And the bathtub and shower are also a testament to your artistic ability.
In addition to your eye for color and design, you did a wonderful job of coordinating all the different aspects needed to get the job done smoothly and efficiently. We don’t have one single regret, except that I miss working with you.
I hope your future clients appreciate your hard work and creativity and patience as much as Darrell and I.
Linda D. Gresham
Again, I want to thank you for all of your help when we visited Yates. Gill Construction finished
the remodel today. Mr. Pearson said about l0 days, but they completed in 8 days. I am most
happy with it and happy to have my house back. I do need to get it in order. It is so pretty that I
just sit and look! The bath will need some new things, such as shower curtain, and the
appointments, but for now it is plain, but lovely!
I have taken pictures and will forward them when I get them out of the digital. Or, I may show
up with them in hand. I still have a couple of your samples, the Adura laminate tile, a bull nose,
and several tumblestones that I will get back to you. I believe that Mr. Pearson returned the
other pieces when he was placing the order. He is also returning one box of Adura laminate and
one box of 12 inch porcelain tiles.
I have to compliment the Yates gentleman who did work for us. Robert, the gentleman who laid
the porcelain tile in the bath and the tumble stone, is truly a master tiler. He was so meticulous
and careful and took such care and pride in his work. Chris, who laid the laminate in the kitchen,
was also a master. His work was excellent and it was obvious that he took pride in his craft. He
also did a wonderful job of finishing the carpet where the laminate met. Please express to your
boss how impressed we were with these gentleman and their work. You may forward this e-mail
to your superior as I want them to know how much we appreciate these gentleman's work and
your expertise in helping us to chose the various components of our remodel. We will certainly
choose Yates Flooring again for our next remodel after which we will call upon Yates for new
I have given your name to friends of mine, Trisha and Lynn Sherrill. They will be calling upon
you (and asking for you specifically) for help with new kithen and dining room flooring. I think
she is interested in the wood look and she will bring a piece of carpet and a drawer from her
kitchen cabinet for comparison. She has another appt. in Lubbock in the a.m. tomorrow
(Thursday, July 23) and will most likely be at Yates around 10:00-ll:00 a.m. I sang your praises
and so she wishes to have your help.
Scarlett, again, thank you for all of your help.
look forward to working with you in the
future, most likely the spring of '10. I will drop by with your samples in the near future.
Lynda & Randy Casey